The platform
One platform for the whole customer operation.
Wavely is organised the way your work is organised: conversations come in, people and automation handle them, campaigns open new ones, and analytics tells you how it’s going. This page follows that operation end to end.
Shared Inbox and customer context
One workspace where every WhatsApp conversation lives — with full history, customer context, tags, media, statuses, internal notes, and approved templates beside every reply. The customer stops being a chat on someone’s phone and becomes a thread the business owns.
- Full conversation history and customer context
- Tags, statuses, media, and attachments
- Internal notes the customer never sees
- Templates and Quick Replies for one consistent voice
Teams and ownership
Every conversation gets exactly one owner. Assignment rules route by team and workload; roles and permissions decide who sees and does what — enforced on the server, on every request.
- Manual and automatic assignment with routing rules
- Teams with their own queues and visibility
- Role-based permissions on every action
- Audit History on Scale and Enterprise
Automation and Flows
The Flow Builder turns your repeatable work into visual paths: answer, ask, collect, branch, call your systems, and hand over to a human with everything attached. No code, no engineering queue.
- Messages, buttons, and lists
- Questions and customer data collection
- Conditions and variables, per plan
- API Request nodes and human handover
Campaigns Coming soon
Proactive WhatsApp communication that stays connected to the conversation: choose a segment, send an approved template, schedule it, and watch delivery, failures, and replies — in the same place the replies land. Opt-out and suppression lists are built in, not bolted on.
- Audience selection and segmentation
- Scheduling and test messages
- Delivery and failure monitoring, campaign analytics
- Opt-out and suppression lists
- Segment
- Approved template
- Scheduled
- Delivered
- Replies → Inbox
AI assistance Coming soon
AI that helps your team answer — suggested replies, conversation summaries, rewriting and tone, and translation — inside the same inbox, with your people in control. The autonomous AI Agent and AI Knowledge Base are future add-on capabilities, offered separately when they arrive.
- Suggested replies and conversation summaries
- Rewriting, tone adjustment, and translation
- Included AI credit per plan as features launch
- AI Agent and Knowledge Base — future add-ons, never silently included
AI assistance is included in the plans as it launches. The autonomous AI Agent is a separate future add-on — not a launch feature.
Mobile Agent App
The same conversations, the same owners, the same customer context — carried in your team’s pockets. Agents open their queue, get notified when a conversation is theirs, and reply with the full thread behind them. The operation stops depending on who is in the office.
- The same workspace: assigned conversations, queue, and status
- Notifications to the right owner, not everyone
- Arabic and English, right at home on mobile
- Included with every plan
Analytics and reporting
Conversation volumes, response times, team and employee performance, and platform usage — the numbers a manager actually runs the operation on, without exporting to a spreadsheet.
- Dashboards for the daily pulse
- Conversation and performance reports, per plan
- Report export
- Executive and customisable reports on higher plans
Integrations and API connectivity
Flows can call your systems mid-conversation through API Request nodes — order status, booking lookups, CRM updates. Custom integrations are available as an add-on on Growth and Scale, and by contract on Enterprise.
- API Request nodes inside Flows
- Connect order, booking, and CRM systems
- Custom integrations as an add-on or by contract
- Built on the official WhatsApp Cloud API
See Wavely on your own conversations.
Book a demo — we’ll look at how you handle customers today and show you, concretely, how the same day runs on Wavely.