Security & trust
Only what’s true today.
This page lists how Wavely is actually built and operated — verified against the platform itself. As the product and its audits grow, this page grows with them. We publish facts, not aspirations.
Official WhatsApp Cloud API
Wavely connects your WhatsApp numbers through the official WhatsApp Cloud API — with approved template management and synchronization. No gray tools, no unofficial clients.
Tenant isolation by architecture
Every business runs in its own isolated tenant. The tenant is resolved on the server from the authenticated user — never supplied by a client — and every data query is scoped to it, so one customer can never reach another’s data.
Role-based permissions
Who sees which conversations, and who can act on them, is decided by roles and policies enforced on the server for every single request — never by what the app happens to show.
Encrypted in transit
All traffic between your team, Wavely, and WhatsApp is encrypted in transit over HTTPS, with authenticated access on every request.
Controlled, revocable access
Access is issued per device and can be revoked per device. Authentication is throttled and every authenticated route is rate-limited — brute force is designed against, not hoped against.
The service-window cost guard
Outside WhatsApp’s 24-hour service window, Wavely blocks accidental manual sends and requires an approved template — so your team never burns messaging fees or breaks WhatsApp policy by mistake.
Your data is yours
Your customers and conversations belong to your business. Wavely does not sell your data, and does not use one customer’s data to serve another.
Certifications and audit reports are not claimed until they exist. When they do, they will be published here.
Have a security question we didn’t answer?
Ask it in a demo or through the contact form — you’ll get a straight answer from the team that builds the platform.